fr99 is committed to ensuring that gaming remains a safe, enjoyable, and controlled activity for every player in Bangladesh. This page outlines our tools, policies, and guidance to help you stay in control.
At fr99, we believe that online gaming is a form of entertainment — not a way to make money, solve financial problems, or escape from stress. We have built a set of responsible gaming tools directly into the platform to help every player maintain that perspective.
Responsible gaming is a shared responsibility between fr99 and our players. We provide the tools, the guidance, and the support structures — but it is equally important that players understand their own behaviour and make informed decisions about how they choose to engage with the platform.
The vast majority of people who use fr99 enjoy gaming as a recreational activity without any adverse effects. However, we recognise that for a small number of people, gambling can become problematic. Problem gambling is not a sign of weakness or moral failure — it is a recognised behavioural condition, and help is available. fr99 is committed to supporting any player who feels their gambling habits are becoming difficult to manage.
This page describes the practical tools available to all fr99 account holders, signs that gambling may be becoming a problem, guidance on how to seek help, and our policies on underage access prevention. All responsible gaming tools are accessible directly from your account settings following fr99 Login — no contact with support is required to activate them.
Every fr99 account includes a full suite of responsible gaming controls. These tools are available immediately after fr99 Login — no waiting period, no forms to submit.
Set a daily, weekly, or monthly cap on how much you can deposit into your fr99 account. Once a limit is set, it takes effect immediately and cannot be increased for a minimum of 24 hours — giving you a meaningful cooling -off period before any upward change. Decreasing a limit takes effect straight away.
Set a maximum session duration so that fr99 automatically notifies you when your playing time reaches the limit you have chosen. You can configure daily session time limits in your account settings. When the limit is reached, you will receive a clear on-screen notification reminding you to take a break.
If you feel you need a short break from gaming, you can activate a time-out that suspends your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you will not be able to log in, place bets, or make deposits. The time-out cannot be reversed once activated.
For players who feel they need a longer break, fr99 offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. A self-exclusion request takes effect within 24 hours of submission, and during the exclusion period, your account is fully blocked. To reactivate after the minimum exclusion period, a formal review process applies.
In addition to deposit limits, fr99 allows you to set a maximum loss threshold over a given period. If your net losses reach the limit you have set, further betting activity will be paused for the remainder of that period. This tool is particularly useful for players who want to cap their downside regardless of their deposit balance.
Enable periodic reality-check notifications that pop up during your gaming session at intervals you choose — every 30, 60, or 90 minutes. Each notification displays how long you have been playing and your net session balance, giving you an honest snapshot of your activity to help you make an informed decision about whether to continue.
Setting up responsible gaming controls on fr99 takes less than two minutes. Follow these steps after logging in to your account.
Visit the fr99 Login page and sign in to your registered account using your username and password. All responsible gaming tools are found within your account settings area.
Navigate to your profile icon or account menu and select "Responsible Gaming" or "Account Limits" from the dropdown. This section is clearly labelled and accessible on all devices.
Select the tools you wish to activate — deposit limits, session time limits, reality checks, loss limits, or a time-out. Enter your preferred values and confirm. Most limits take effect immediately.
If you have difficulty locating the settings or need to request self-exclusion, contact the fr99 support team via live chat or email at [email protected]. Our team will assist you promptly — 24/7, 365 days a year.
Problem gambling can develop gradually. Recognising the early warning signs in yourself or someone you care about is the first step toward getting help. The following are common indicators that gambling may have stopped being recreational.
Feeling a strong urge to keep playing in order to win back money you have already lost — often leading to larger and larger bets. This cycle is one of the most reliable indicators that gambling is becoming problematic rather than recreational.
Using money that was intended for rent, food, utilities, school fees, or other essential household expenses to fund gambling. If gambling is competing with basic needs for financial priority, this is a serious warning sign that requires immediate attention.
Feeling the need to conceal how much time or money you are spending on gambling from family members, friends, or colleagues. Secrecy around gambling is a common sign that a person recognises, on some level, that the behaviour has gone beyond what they consider healthy.
Making repeated attempts to reduce or stop gambling, but finding it very difficult to follow through. Feeling restless, irritable, or anxious when not gambling, or when attempting to cut down. This loss of control over the behaviour is a key diagnostic feature of problem gambling.
Missing work, family commitments, social events, or personal obligations because of time spent gambling. When gaming begins to displace important areas of life, it is no longer functioning as leisure and is likely causing real harm to you and those around you.
Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other difficult emotions — rather than as a form of entertainment. When gaming serves as an emotional escape mechanism, the risk of developing a dependency increases significantly.
If you believe gambling is negatively affecting your life or the life of someone you care about, taking action early makes a significant difference. fr99 provides direct support channels and encourages all players to use them without hesitation.
Our player support team is available around the clock via live chat on the fr99 platform. If you are concerned about your gambling or wish to activate self-exclusion immediately, our support agents are trained to assist you with compassion and without judgement. Live chat is the fastest route to activating any responsible gaming measure on your account.
You can write to the fr99 responsible gaming team at [email protected] (plain text — not a clickable link) with the subject line "Responsible Gaming Request". Please include your registered username and the specific measure you wish to activate. We will acknowledge your request within two hours and action it the same day.
Any fr99 player may request permanent account closure at any time, for any reason, with no questions asked. Requesting account closure on responsible gaming grounds results in the account being flagged so that it cannot be reopened in the future. Any positive balance at the time of closure will be returned to your registered payment method promptly.
If you share a device with other household members — including younger family members — we strongly encourage you to take practical steps to prevent unauthorised access to your fr99 account. These steps include:
fr99 encourages all players to set a gaming budget that they are genuinely comfortable losing before they start playing. Gambling should always be treated as entertainment expenditure — similar to the cost of a cinema ticket or a meal out — not as a source of income or a financial strategy.
Before placing any bet, consider whether the amount is within your discretionary entertainment budget for the period. Never gamble with money that you cannot afford to lose, and never increase your bets in an attempt to recover previous losses. The house edge means that over a large number of sessions, the outcome will favour the platform — this is the fundamental reality of all gambling activities.
Sometimes the most important step is simply talking to a friend, family member, or trusted community figure about what you are experiencing. Gambling problems can carry a sense of shame that makes people reluctant to seek help — but addressing the issue openly is far less damaging in the long run than allowing it to escalate. If you are based in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, speaking to a trusted person in your community is always a valid first step alongside using the fr99 platform tools.
All fr99 customer support staff receive training on responsible gaming principles, problem gambling indicators, and how to handle sensitive conversations with players who may be experiencing difficulty. Our support agents are briefed to respond to any player who raises concerns about their gambling with empathy, discretion, and practical guidance — not with sales language or retention tactics.
fr99 will not send any promotional communications — bonus offers, deposit match promotions, free spins, or seasonal campaign messages — to any player who is on a confirmed time-out or self-exclusion period. Players on self-exclusion are also removed from all marketing lists and will not receive any incentive communications for the duration of the exclusion period.
All games available on the fr99 platform display their Return-to-Player (RTP) percentage and volatility information. This information is accessible within each game's details panel. fr99 believes players have the right to understand the statistical nature of the games they are playing before committing funds. High-RTP games and low-volatility options are clearly indicated to help players make informed choices aligned with their risk tolerance.
fr99 is committed to responsible marketing practices. Our promotional materials are designed to target adults who have already expressed interest in online gaming. We do not use advertising content that appeals to minors, that portrays gambling as a solution to financial hardship, or that exaggerates the likelihood of winning. All promotional content includes appropriate age restriction notices (18+).
fr99 uses anonymised gaming activity data to identify patterns that may indicate problem gambling — such as unusually long sessions, rapid bet-size escalation, or frequent late-night activity. Where such patterns are detected, fr99 may proactively reach out to the relevant player with a responsible gaming reminder. This outreach is a welfare measure and is always conducted sensitively. For more information on how fr99 uses your data, please review our Privacy Policy.
fr99 reviews its responsible gaming tools, policies, and procedures on a regular basis to ensure they remain effective and aligned with evolving best practices in player protection. We welcome feedback from players on how our responsible gaming framework can be improved. Feedback can be submitted via live chat or email at any time.
Responsible gaming is the foundation of everything we do at fr99. When you are ready to play, explore our game categories — always within your personal limits.