Please read these Terms & Conditions carefully before registering an account or using any service provided by fr99. By accessing the platform you agree to be bound by the terms set out in this document.
These Terms & Conditions govern six principal areas of your relationship with fr99. Each area is covered in detail in the sections below.
All players must be 18 years of age or older and must provide accurate registration information. fr99 reserves the right to verify identity at any time and to suspend accounts where eligibility cannot be confirmed.
fr99 supports bKash, Nagad, Rocket, and Upay alongside major Bangladeshi banks. Minimum deposit is ৳200. Withdrawal requests are processed in accordance with the timelines and verification requirements set out in Section 5.
All bonus offers are subject to specific wagering requirements, time limits, and game restrictions. Players must read the individual promotion terms before claiming any offer. General bonus rules are outlined in Section 6 of this document.
All games hosted on fr99 use certified random number generators for non-live products, and are supplied by licensed international game providers. fr99 does not manipulate outcomes and publishes return-to-player percentages for all slots.
fr99 provides deposit limits, cooling-off periods, and self-exclusion tools to all account holders. Players who believe gambling is causing them harm are encouraged to use these tools or contact support for guidance immediately.
fr99 collects and processes personal data in accordance with its Privacy Policy. Player data is protected by SSL encryption, is never sold to third parties, and is used solely for account management, verification, and service improvement purposes.
fr99 is an online gaming platform accessible at fr99.vip, offering sports betting (including cricket, football, kabaddi, and other sports), live dealer casino games, slots, and related entertainment products to adult players in Bangladesh and other permitted jurisdictions.
These Terms & Conditions ("Terms") apply to all access and use of the fr99 platform, including but not limited to account registration, deposits, gameplay, withdrawal of funds, participation in promotions, and use of the fr99 Login system. These Terms should be read in conjunction with the fr99 Privacy Policy and the Responsible Gaming Policy, both of which form part of the overall agreement between the Player and fr99.
fr99 reserves the right to update or amend these Terms at any time. Where changes are material, reasonable notice will be provided via the platform or by email to registered account holders. Continued use of the platform following any amendment constitutes acceptance of the revised Terms.
For the purposes of these Terms, the following definitions apply:
The fr99 platform is strictly restricted to individuals who are 18 years of age or older. By registering an Account, you confirm that you are at least 18 years old. fr99 will verify the age of players and reserves the right to request documentary proof of age at any time. Any Account found to belong to a person under the age of 18 will be closed immediately, all pending withdrawals cancelled, and deposited funds returned to the original payment source.
Each individual may hold only one registered Account on the fr99 platform. The creation of duplicate or multiple accounts — whether under the same name, email address, device, IP address, payment method, or household — is strictly prohibited. Where duplicate accounts are identified, fr99 reserves the right to close all associated accounts and withhold any balances pending investigation.
Players must provide complete, accurate, and current information during registration. This includes, but is not limited to, full legal name, date of birth, valid email address, and contact details. Providing false, misleading, or incomplete information is a breach of these Terms and may result in immediate account suspension or permanent closure.
It is the Player's responsibility to ensure that accessing and using the fr99 platform is lawful in their jurisdiction of residence. fr99 does not guarantee that the platform is legally available in all countries or regions. Players who access the platform from restricted jurisdictions do so entirely at their own risk and acknowledge that fr99 bears no liability in such circumstances.
fr99 may at any time request identity verification documents from a Player, including a government-issued photo ID, proof of address, and proof of payment method ownership. Verification requests must be fulfilled within the timeframe specified in the request. Failure to complete verification may result in the suspension of withdrawal capabilities or account access until the process is completed to fr99's satisfaction.
Players are solely responsible for maintaining the confidentiality of their fr99 Login username and password. fr99 will never ask a Player for their password via email, live chat, or any other channel. Players must notify fr99 support immediately if they suspect unauthorised access to their Account. fr99 accepts no liability for losses arising from a Player's failure to secure their login credentials.
All activity conducted through a Player's Account — including bets placed, games played, and transactions made — is the sole responsibility of the Account holder. Players must not allow third parties to access or use their Account under any circumstances. Any instruction received through a Player's Account will be treated as having been given by the registered Account holder.
An Account that has had no login activity for a continuous period of twelve (12) months will be classified as inactive. fr99 may apply a monthly administration fee to inactive accounts as permitted under applicable policy, and will notify the Account holder by email before any fee is deducted. Players may reactivate their Account at any time by completing a fr99 Login and making a qualifying transaction.
fr99 accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. The availability of individual payment methods may vary at any time depending on technical or regulatory factors. fr99 reserves the right to add or remove payment methods without prior notice.
The minimum deposit amount is ৳200. Individual payment methods may have higher minimum thresholds imposed by the payment provider. Players should check the cashier section of the platform for current limits applicable to their chosen method.
Withdrawal requests are processed in the order in which they are received. fr99 aims to process all verified withdrawal requests within a reasonable timeframe. Withdrawals are paid to the same payment method used for the original qualifying deposit wherever technically possible. fr99 does not charge processing fees on standard withdrawals; however, third-party payment providers may apply their own charges.
All withdrawal requests are subject to standard identity verification in accordance with Section 3.5. Additionally, fr99 reserves the right to conduct enhanced due diligence on any withdrawal request where suspicious activity is detected or where the Account has not previously completed full KYC verification. Processing times may be extended during verification procedures.
All transactions on the fr99 platform are denominated in Bangladeshi Taka (BDT / ৳). Where a payment provider processes transactions in a different base currency, conversion will be applied at the rate determined by the payment provider at the time of the transaction. fr99 is not responsible for exchange rate fluctuations or conversion fees applied by third-party payment services.
fr99 offers a range of promotional bonuses to eligible Players, including welcome bonuses, reload bonuses, free spins, cricket betting cashback, and seasonal offers aligned with events such as Eid, Pohela Boishakh, BPL, and the T20 World Cup. Each promotion has its own specific terms, which take precedence over these general bonus terms where there is any conflict.
Bonus funds are subject to wagering requirements before any associated winnings may be withdrawn. The applicable wagering requirement will be stated clearly in the specific promotion terms. Wagering requirements must be met within the validity period of the bonus. Any bonus funds and associated winnings that remain at the expiry of the validity period will be forfeited without compensation.
Not all games contribute equally towards the fulfilment of wagering requirements. The game contribution rates applicable to each promotion will be specified in the individual promotion terms. Live dealer games, certain table games, and jackpot slots may contribute at a reduced rate or may be excluded entirely from bonus wagering.
fr99 reserves the right to decline, cancel, or claw back any bonus where there is evidence of bonus abuse, including but not limited to: claiming multiple bonuses using related accounts; staking patterns designed to exploit bonus structures with minimal risk; or coordinated play between separate accounts. Decisions regarding bonus abuse are made at fr99's sole discretion and are final.
Unless the specific promotion terms state otherwise, only one bonus offer may be active on a Player's Account at any given time. Players should ensure any active bonus has been either fulfilled or opted out of before claiming a new promotional offer.
Games offered on the fr99 platform are supplied by internationally recognised game developers and live casino operators, including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, Spribe, and others. Each provider's game rules govern the gameplay experience. Players are advised to review the rules of each game before placing real-money wagers.
All non-live casino games hosted on fr99 use certified random number generators (RNGs) that have been independently tested and verified for fairness and statistical randomness. fr99 does not alter or influence RNG outcomes. Return-to-player (RTP) percentages for slot games are published within the game information panel of each title.
All sports betting markets — including BPL, IPL, T20 World Cup, ICC tournaments, Bangladesh Tigers matches, football, and kabaddi — are governed by the specific market rules published on the fr99 cricket and sports pages. In the event of a match abandonment, postponement, or an official result being reversed, bets will be settled in accordance with the relevant market rules, which may result in void bets being returned to the Account balance at the original stake value.
fr99 reserves the right to decline, limit, or cancel any bet at its sole discretion, including in circumstances where a price was published in error, where market integrity concerns exist, or where a Player's account is under review. In the event of a system error that results in an incorrect price being displayed, fr99 reserves the right to void affected bets and return stakes to the Player's Account balance.
In the event of a dispute regarding the settlement of a bet or game result, the Player must contact fr99 support within seven (7) days of the disputed settlement date. fr99 will investigate the dispute and communicate its decision within a reasonable timeframe. The decision of fr99 on all disputes relating to game and betting outcomes is final, subject to applicable law.
fr99 is committed to providing a safe and responsible gaming environment. The platform offers the following player protection tools, all accessible directly from the Account settings following fr99 Login:
Players who feel that gambling is having a negative impact on their financial situation, personal relationships, or mental health are strongly encouraged to contact fr99 support at [email protected] (plain text — not a link) or via 24/7 Live Chat for guidance and assistance with activating self-protection tools. fr99 is an 18+ platform. If you are concerned about your gambling behaviour, please seek help.
The following actions are strictly prohibited on the fr99 platform and constitute a material breach of these Terms:
Where prohibited conduct is identified, fr99 reserves the right to suspend or permanently close the Account, withhold any balance pending investigation, report the activity to relevant authorities, and pursue all available legal remedies. Determinations of prohibited conduct are made by fr99 at its sole discretion following an internal investigation process.
All content on the fr99 platform — including but not limited to the fr99 brand name and logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of fr99 or its licensed suppliers and is protected by applicable copyright, trademark, and intellectual property laws.
Players are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal, non-commercial entertainment purposes only. This licence does not permit the reproduction, redistribution, modification, public display, or commercial exploitation of any platform content without the express prior written consent of fr99.
To the fullest extent permitted by applicable law, fr99's total liability to any Player arising from or in connection with these Terms, the platform, or any game or service shall not exceed the total amount deposited by the Player during the thirty (30) calendar days immediately preceding the event giving rise to the claim.
fr99 shall not be liable for any indirect, consequential, special, incidental, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or loss of opportunity, arising from the Player's use of or inability to use the platform, even if fr99 has been advised of the possibility of such damages.
fr99 does not guarantee uninterrupted availability of the platform. Scheduled maintenance, technical failures, third-party outages, or force majeure events may cause temporary service interruptions. fr99 will endeavour to minimise such interruptions and will communicate planned maintenance windows in advance where practicable.
fr99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at fr99.vip/privacy-policy. By registering an Account, Players consent to the collection and processing of their personal data as described in the Privacy Policy.
fr99 will not sell, rent, or transfer Player personal data to unaffiliated third parties except where required by law, necessary to process payments, or where the Player has given explicit consent. All personal data is stored with appropriate technical and organisational security measures, including SSL encryption of data in transit and secure storage protocols for data at rest.
fr99 reserves the right to amend these Terms & Conditions at any time. Where changes are material — meaning they significantly affect Players' rights or obligations — fr99 will provide at least fourteen (14) days' advance notice via a notice posted on the platform and, where an email address is held, by email to the registered Account holder.
Non-material amendments (such as corrections of typographical errors, clarifications of existing provisions, or updates required to reflect changes in applicable law) may take effect immediately upon publication on the platform. It is the Player's responsibility to review these Terms periodically. The date of the most recent revision is displayed at the top of this document.
Continued use of the fr99 platform following the effective date of any amended Terms constitutes the Player's acceptance of those amended Terms. If a Player does not accept the amended Terms, they must stop using the platform and may request closure of their Account in accordance with Section 4.
These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. fr99 operates as an international online gaming platform and complies with the laws and regulations applicable to its operations.
In the event of a dispute, Players are encouraged to contact fr99 support in the first instance so that the matter can be resolved informally and promptly. fr99 commits to investigating all formal complaints received in writing at [email protected] (plain text — not a link) within a reasonable timeframe and to communicating the outcome of any investigation clearly and in English.
Where a dispute cannot be resolved through the internal complaints process, the Player may seek recourse through any alternative dispute resolution mechanism or legal avenue available to them under the law of their jurisdiction of residence.
If you have any questions regarding these Terms & Conditions, or if you wish to exercise any rights referenced in this document, please contact the fr99 support team through any of the following channels:
fr99 aims to respond to all written enquiries within two (2) business days. For urgent matters such as account security concerns, please use the 24/7 Live Chat service for the fastest possible response.
If anything in these Terms is unclear, our support team is available 24/7 via live chat. You can also explore our FAQ, read our Privacy Policy, or head to the fr99 Casino to start playing.